Delivery & Returns

1. Delivery Conditions

Boncafe Middle East Online Shop will deliver orders to any address in the UAE ONLY and within the city limits of Abu Dhabi, DUbai and Sharjah only.

Note:Delivery service to other emirates is not available at the moment. 

Notification will be sent when your order has been completed and processed and a customer care agent will call you prior to arranging delivery.

2. Order process time

In normal circumstances & merchandise ordered is available ex-stock, orders will be delivered within the UAE in approximately 2 – 3 days after receipt of your order (this excludes weekends & public holidays).

3. Delivery Fee

For orders of AED 200 or more delivery within the UAE is ‘Complimentary’ all orders received with a value below AED 200 will be subject to AED 30 delivery charge.

4. Failed Delivery Attempts

Deliveries will be scheduled with each customer and will be made within the working week from 8.30am to 5pm. If the order is not received on delivery and is returned to our warehouse, upon an agreed rescheduled delivery an additional charge of AED 30 will be applicable.

For further clarification on your orders or with enquiries outside the UAE please contact Boncafe Middle East directly on +9714 282 4782 or mail